- Ensure adherence to quality standards across all production processes.
- Investigate and resolve customer complaints and ensure preventive measures are implemented.
- Sustain Green Channel certification and maintain compliance with statutory and audit requirements.
- Drive ESG compliance initiatives within the QA function
Customer Focus
- Strengthen customer relationships through regular communication and plant visits.
- Ensure on-time delivery and adherence to customer quality expectations.
- Partner with customers during audits, feedback sessions, and recent product development trials.
Continuous Improvement
- Drive implementation of Poka-Yoke and mistake-proofing systems in processes.
- Lead initiatives to reduce defects, improve quality, and enhance productivity.
- Support lean operations by optimizing quality-related costs and resources.
Product Development & Trials
- Ensure timely completion of all quality testing for new product trials.
- Provide technical support to R&D;, production, and customer teams during validation.
- Collaborate cross-functionally to improve product performance and compliance.
People & Engagement
- Conduct training programs to enhance quality awareness and capability of employees.
- Promote employee involvement through initiatives such as Quality Champion programs.
- Build a culture of accountability, ownership, and customer focus within the QA team.
Documentation & Reporting
- Maintain accurate and timely quality records, reports, and MIS for audits and management reviews.
Monitor and track key quality performance indicators for continuous improvement
Preferred candidate profile
- Diploma/Degree in Plastics/Polymer/Engineering or related field.
Additional certifications in Quality Management Systems preferred.
- Extensive experience in quality assurance within a manufacturing setup.(preferably in injection molding)
- Exposure to handling customer complaints, audits, certifications, and compliance.
Proven experience in leading quality teams and cross-functional coordination