Role & responsibilities-

- Support and administer Microsoft 365 services, primarily SharePoint Online, Microsoft Teams, OneDrive and related Digital Workplace technologies such as InEight, Leah AI, DocuSign and possibly others in the future.

- Investigate and resolve incidents, service requests and standard changes using structured IT service-management practices.

- Contribute to the administration, support and adoption of Microsoft 365 Copilot, Copilot Chat and related AI capabilities.

- Create, configure and support Copilot agents using Agent Builder and, where appropriate, other Microsoft Copilot technologies.

- Use scripting, automation and available platform capabilities to simplify repeatable operational activities.

- Maintain clear technical documentation, knowledge articles, runbooks and user guidance.

- Contribute to shift-left and knowledge transfer, enabling L1 support and peers to resolve appropriate scenarios independently.

- Monitor relevant Digital Workplace ecosystem changes, usage and adoption, and help translate them into appropriate technical or user-facing actions.

- Collaborate with colleagues,



partners and vendors to resolve issues and continuously improve Digital Workplace services.

- Apply appropriate security, data-access, governance and responsible-AI principles.

- Continuously develop your skills and adapt to new technologies, services and team priorities.

Preferred candidate profile-

- Bachelors degree in IT, Engineering, Computer Science or a related discipline, or equivalent practical experience.

- Typically 2–4 years of relevant professional experience, with hands-on exposure to Microsoft 365 support or administration.

- Practical experience with Microsoft 365 Copilot and Agent Builder.

- Working knowledge of SharePoint Online, Teams, OneDrive and Microsoft 365 administration.

- Basic PowerShell knowledge and an interest in automation.

- Good analytical, troubleshooting and documentation skills.

- Explicit written and verbal communication in English.

- Customer-focused, collaborative and comfortable working in a multicultural, distributed environment.

- Curious, accountable and willing to learn beyond an initially assigned technology or area of responsibility.

📌 Assistant Manager (Navi Mumbai)
🏢 John Cockerill
📍 Navi Mumbai