- Operations & Guest Services:

- Oversee daily check-in, check-out, and room assignment procedures.

- Review arrival lists, VIP status, special requests, and room amenities.

- Handle escalated guest complaints, disputes, and service recovery issues.

- Maintain a visible presence in public areas to ensure personalized guest attention.

- Supervise, mentor, and schedule front office, bell/door, and guest service staff.

- Assist with recruitment, onboarding, and ongoing skills training.

- Monitor staff appearance, grooming, punctuality, and service standards.

- Financial & Administrative Management:

- Monitor cash handling, billing, credit policies, and debtor/invoice management.

- Assist in forecasting room occupancy, managing pricing strategies, and optimizing RevPAR.

- Prepare daily/monthly revenue reports and operational logs.

- Step in for the Front Office Manager during their absence.

- Interdepartmental Coordination:

- Liaise closely with Housekeeping, Engineering, Security, and Food & Beverage to sync room readiness and guest needs.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits

- Versatile schedule

- Food provided

- Provident Fund

Work Location: In person

📌 Assistant Front Office Manager (Kempegowda International Airport Bengaluru)
🏢 HARIKAA RESORT
📍 Kempegowda International Airport Bengaluru