About us

Launched in 2018, Hour Space is Mumbai's boutique co-working workspace located in the heritage heart of the city, Colaba.

For more information, please visit our website www.hourspace.in

About the Role The Assistant Community Manager is dedicated towards enhancing the member experience, online presence and operational excellence. This team plays a central role in all operations at all locations of Hour Space and serves as the “face” of Hour Space. You are required to help our members and employees create their life’s work through assisting in functions such as hospitality and operations.

Roles and Responsibilities

Illustrate Hour Space's core values and strive to achieve our mission by achieving the following:

- Create a welcoming and cooperative community environment amongst our members through events and by building relationships between members
- Ensure that your building is fully operational and processes are running smoothly
- Drive growth and promotion of Hour Space - provided service offerings

Greeting / Point of Contact :

- Be the first and last point of contact for the premise
- Cover the front desk during business hours
- Greet and check-in member guests
- Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
- Manage On-Demand member check-ins and check-outs
- Prepare and distribute promotional materials to guests/potential members
- Greet and welcome walk-in and potential new members and guest questions or refer inquirers to additional resources

Membership Management :

- Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications




- Solve member-related issues to ensure that a cohesive community is maintained
- (tickets, emails, escalations and in person)
- Conduct member one on ones and gather feedback
- Work on member net promoter score target
- Own a percentage of the building’s renewal/growth target
- Oversee special amenities, up sells and ancillary revenue and hygiene

Events and Community Management

- Make posters for events and prepare newsletters and create post for social media handles.
- Assist with set-up and breakdown of internal and external events including strategizing, planning and execution
- Plan business development activities for ancillary revenue streams such as external events
- Host periodic new member orientations
- Create monthly events calendar and plan around allocated budget

Building Operations and Management :

- Assist with move-ins and move-outs; prepare and distribute member welcome packets
- Assist with building operations and maintenance to ensure the highest level of member experience
- Fielding and assigning requests submitted through the ticketing platforms
- Manage keycard activations and assisting members with minor operational challenges, wherever applicable
- Ensure that the building is clean and well kept
- Order consumables and ensure that the building spends are within the budget




- Take charge of mail and package responsibilities as needed
- Support and manage on ground third party support teams

Experience and Qualifications

- Pursuing Bachelor’s degree or completed
- Prior internship experience in customer service/Hospitality and/or sales experience (preferred)
- Must have strong verbal and written communication skills
- Exceptional organizational and multitasking skills
- Must demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Passion for entrepreneurial communities
- Proficient in basic computer skills

Equal Opportunity Employer Hour Space is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin or sex.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members.

Pay: ₹8,000.00 - ₹18,000.00 per month

Benefits

- Flexible schedule

Application Question(s):
- Hour Space is located in Colaba - Mumbai, as it is work from office are you willing to travel the distance?
- Since this role requires hybrid working, do you have a working laptop and internet?
- Why should you be considered for this role?

Work Location: In person

📌 Assistant Community Manager (Mumbai)
🏢 Hour Space
📍 Mumbai