Job highlights

- Full Time
- Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users
- Manage area-level stock of spare parts and tools required for field jobs,Ensure proper handling,tracking,and return of unused parts and tools by technicians,Goal Title

IMEA (India, Middle East, Africa)

India

LIXIL INDIA PVT LTD

Employee Assignment

Hybrid

Full Time

10 November 2025

Job Purpose The Area Service In charge Field Operations is responsible for supervising and coordinating all field service activities within a designated territory The role ensures prompt and quality service delivery through effective deployment of field staff, coordination with customers, and resolution of technical issues on-site The position plays a key part in driving operational efficiency and ensuring high levels of customer satisfaction in the field, Key Responsibilities

?? Field Operations Management

Coordinate and monitor the daily schedules of field service engineers and technicians, Ensure timely execution of service calls including installation, maintenance, troubleshooting, and repairs, Track field staff movements and job completion using mobile or GPS-based field service software, ?? In office Supervision & Support

Visit customer sites regularly to assess service quality, technician performance, and client concerns, Provide technical support and guidance to field technicians on complex service issues, Ensure safety compliance and adherence to service standards during field visits, ?? Customer Interaction

Act as the first point of contact for high-priority or escalated field service issues, Engage directly with clients during site visits to ensure satisfaction and build long-term relationships,



Communicate clearly with customers about job status, delays, or resolutions, ?? Team Leadership

Train, coach, and mentor field service teams to improve technical and customer-handling skills, Conduct performance evaluations and implement improvement plans where necessary, Maintain high team morale and accountability for service targets, ?? Service Performance & Reporting

Track key field KPIs like Service TAT, First Visit Fix Rate, and Daily Job Completions, Maintain detailed logs of service calls, spare usage, and technician efficiency, Prepare weekly/monthly area performance reports and suggest improvements, ?? Inventory & Tools Control

Manage area-level stock of spare parts and tools required for field jobs, Ensure proper handling, tracking, and return of unused parts and tools by technicians, Goal Title

Goal Description

Customer Oriented (Internal & External)

2 Hrs Response & 6 Hrs Resolution

3 Days + Calls Aging

Reminder & VOC to be in control within the target

NPS Score & Sample Size

Platinum, Gold & Silver Partner Visit

Process

Indent Request Approvals with same day with 100% Accuracy

Maintain SPD MSL & ensure Part Calls are getting closed on time

Technicians claim approval within 7 days

SPD DN Closure within 5 days

Cost

Revenue Target as per assigned value (AMC, Commercial AMC, EWC, Accessories)

People

Ensure that all technicians being onboard are evaluated as per Lixil Guidelines & onboarding process is adhered

Technician Skill Set

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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