Job highlights

- Experience with service management tools and technologies,such as CRM software and ticketing systems. Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users
- Manage and oversee the service team to ensure efficient and effective delivery of services.
- Develop and implement strategies to improve customer satisfaction and reduce complaints.
- Analyze and resolve complex technical issues, providing solutions to customers and internal stakeholders.
- Collaborate with cross-functional teams to align service delivery with business objectives.
- Monitor and control expenses to ensure cost-effectiveness and budget adherence.
- Identify areas for improvement and implement process enhancements to increase productivity.

Job Requirements
- Strong leadership and team management skills,



with the ability to motivate and inspire team members.
- Excellent communication and interpersonal skills, enabling strong relationships with customers and stakeholders.
- Ability to analyze complex problems and develop creative solutions.
- Solid understanding of service delivery principles and practices, including quality standards and best practices.
- Experience with service management tools and technologies, such as CRM software and ticketing systems.

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Area Service Manager(ASM) (Gurugram)
🏢 LIXIL
📍 Gurugram