Admission Officer

Location: Ernakulam, Kerala

Employment Type: Full-time | Work from Office

Anjion Learning is looking for a professional, organised, and results-oriented Admission Officer to manage student admissions, handle course enquiries, coordinate the enrolment process, and ensure a smooth admission experience for prospective learners.

The ideal candidate should have strong communication skills, attention to detail, and the ability to convert prospective student enquiries into successful admissions while maintaining accurate records and providing excellent student support.

IMPORTANT: Prior experience in the EdTech industry or educational admissions is strongly preferred. Candidates with experience in online education, coaching institutes, or course enrolment operations will have an advantage.

Key Responsibilities

1. Student Enquiries & Admission Counselling

* Handle enquiries from prospective students regarding courses, batches, fees, eligibility, schedules, and learning facilities.
- Explain course details and admission procedures clearly and professionally.
- Understand students’ educational requirements and guide them towards suitable programmes.
- Respond to enquiries received through phone calls, WhatsApp, email, social media, and other communication channels.
- Maintain timely communication with prospective students throughout the admission process.

1. Admission Processing & Enrolment

* Manage the complete admission process, from initial enquiry to successful enrolment.
- Collect and verify the required student information and admission documents.
- Assist students with registration forms, payment procedures, and course access requirements.
- Coordinate with the accounts, academic, sales, and operations teams to resolve admission-related issues.
- Ensure that student registrations and enrolments are completed accurately and on time.

1. Lead Follow-up & Admission Conversion

* Follow up with prospective students who have expressed interest in enrolling.
- Maintain regular communication with interested candidates and address their admission-related concerns.




- Coordinate with the sales team to improve lead conversion and enrolment rates.
- Track pending admissions, incomplete registrations, and students awaiting payment or documentation.
- Ensure that interested students receive timely information and appropriate follow-up.

1. Student Records & Documentation

* Maintain accurate student databases, admission registers, and enrolment records.
- Update student details, course selections, payment status, and registration information.
- Prepare daily, weekly, and monthly admission reports.
- Maintain organised digital records and ensure the confidentiality of student information.
- Use spreadsheets, CRM platforms, or admission management systems to track enrolment activities.

1. Student Support & Coordination

* Assist newly enrolled students with onboarding and initial course-related formalities.
- Coordinate with academic mentors and faculty members regarding batch allocation and student requirements.
- Help students resolve admission-related issues and direct academic or technical queries to the appropriate department.
- Communicate batch commencement dates, class schedules, and important admission updates.
- Maintain a professional and student-friendly approach throughout the enrolment journey.

1. Reporting & Administrative Support

* Monitor admission targets and report progress to the reporting manager.
- Maintain records of enquiries, registrations, confirmed admissions, and pending cases.
- Support admission campaigns, webinars, educational events, and course launches.
- Coordinate with internal teams to ensure the smooth execution of admission activities.




- Perform additional admission-related administrative tasks assigned by management.

Eligibility Criteria

- Bachelor’s degree in any discipline is preferred.
- Prior experience in admissions, student counselling, educational sales, or enrolment operations is preferred.
- Strong verbal and written communication skills.
- Good interpersonal skills and the ability to handle student enquiries professionally.
- Proficiency in MS Office, Google Sheets, email, and digital communication tools.
- Strong organisational skills and attention to detail.
- Ability to manage multiple enquiries and maintain accurate records.
- Professional attitude, punctuality, patience, and a student-focused approach.

Preferred Qualifications

- Experience in the EdTech industry, online coaching institutes, educational institutions, or e-learning platforms.
- Familiarity with online course admissions and digital enrolment processes.
- Experience using CRM tools, student management systems, or admission tracking software.
- Ability to communicate in Malayalam and English.
- Experience coordinating with sales, academic, and operations teams.

Key Skills We Value

- Communication: Clear and professional interaction with students and parents.
- Organisation: Accurate documentation and systematic admission processing.
- Follow-up: Consistent tracking of enquiries and pending admissions.
- Problem-solving: Ability to resolve admission-related issues efficiently.
- Customer service: A helpful and professional approach to student requirements.
- Accountability: Timely completion of admission tasks and accurate reporting.

Job Details

- Position: Admission Officer
- Company: Anjion Learning LLP
- Industry: EdTech / Online Education
- Job Type: Full-time
- Work Mode: Work from Office (WFO)
- Work Location: Anjion Learning Office, Ernakulam, Kerala
- Salary: Competitive, based on experience and expertise

Advantages

Provident Fund

Work Location: In person

Pay: ₹12,000.00 - ₹38,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

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