Job Summary We are looking for a strategic and people-focused Manager (L3 - Advanced) to join VNC Globals ANZA team.
Portfolio Owner (Entry). Manages client compliance relationships for a portfolio under guidance, overseeing team capability building. Focuses on stakeholder engagement. First level with portfolio-wide accountability.
The ideal candidate brings robust Effective Communication & Stakeholder Engagement and Coaching & Mentoring skills, and thrives in a fast-paced, client-focused environment.
The goal is to strengthen VNC Globals Client Compliance & Service Excellence (AU Tax) and Team Oversight & Capability Building capability, helping clients and internal stakeholders achieve consistent, high-quality outcomes.
Key Roles & Responsibilities
- Manage client compliance relationships for a portfolio, ensuring BAS/IAS/Year-End obligations are met and client satisfaction maintained.
- Oversee team task allocation and support capability building across the team.
- Builds trust through transparent, timely, and persuasive communication with clients and internal teams.
- Effectively support and guide colleagues by sharing knowledge, offering clear instructions, and fostering team development.
- Provide technical sign-off on complex AU compliance matters (BAS/IAS disputes, ATO queries, payroll compliance) escalated from managers and team leads.
- Set and monitor compliance quality standards and review protocols across the departments AU client portfolio.
- Stay current on ATO/AU statutory requirements and platform capabilities to guide the departments technical direction.
- Own portfolio-level outcomes and represent the function to senior internal and client stakeholders.
- Mentor and build the leadership pipeline within the department (team leads/managers).
- Contribute to department-level strategy, planning and budgeting alongside senior leadership.
Skills (Soft)
- Effective Communication & Stakeholder Engagement - Builds trust through transparent, timely, and persuasive communication with clients and internal teams
- Coaching & Mentoring - Effectively support and guide colleagues by sharing knowledge, offering clear instructions, and fostering team development
- Strategic and commercial thinking
- Senior stakeholder and client relationship management
- Leadership and development of managers/team leads
- Sound decision-making under ambiguity
- Change management and organisational planning
- Executive-level communication and presentation skills
Software Expertise
- Xero, QBO, MYOB, Dext (multi-client oversight)
- AU payroll & compliance platforms at portfolio scale
- Power BI / Excel for client portfolio reporting
- MS Office suite for client and leadership communication
Required Skills Team Leadership & Delivery Management Business Strategy Effective Communication & Stakeholder Engagement Coaching & Mentoring Client-Centric Problem Solving
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.