Set transparent client expectations in the context of software delivery, maintain high-impact relationships, and foster long-term account health to enable business growth and expand client engagements.
Key Responsibilities
Primary Responsibilities
Client Management Expectation Setting: Work closely with clients to understand their priorities, business needs, and pain points while maintaining complete transparency.
Delivery Alignment: Collaborate with Technical Project Managers (TPMs) to provide key inputs required to build comprehensive project schedules and execution plans.
Cadence Communication
Host daily stand-up meetings with key management stakeholders on the client side.
Host weekly project status update meetings across all account-level projects.
Secondary Responsibilities
Account Growth: Build lasting, mutually beneficial relationships with clients to solve operational challenges and naturally scale engagement over time.
Business Mining:
Explore opportunities across the clients organization to identify teams or business units not currently engaged and work toward bringing them into scope.
Knowledge, Skills Qualifications
Technical Functional Knowledge
In-depth knowledge of payment systems and the Indian payments ecosystem.
Proven track record of building and maintaining executive-level (CXO) relationships with financial institutions and banks.
Strong background in account management and client relationship strategy.
Core Competencies
Technical Background: Hands-on experience in software development early in career preferred.
Project Delivery Management: Strong capability in balancing delivery schedules, stakeholder communications, and account-level operational goals.
Communication: Exceptional written, verbal, and executive presentation skills.
Qualifications Experience
Education: B.E. / B.Tech / M.E. / M.Tech / MCA. experience with other degrees will be considered
Experience: 6 +
Certifications: PMP or equivalent project/account management certifications highly preferred.