Role & responsibilities

- Responsible for end to end commercial governance & management at customer level encompassing invoicing, P&L; management and DSO (Days Sales Outstanding).

- Ensuring contractual adherence / compliances, managing Deliverables and Obligations. in tandem with Global Sales teams.

- Project demand management and its documentation through Statement of Works

- Own contract change process through identifying and excuting the changes needed

- Identify and mitigate any contract revenue leakage

- Effective tracking of contracted revenue and P&L; to minimize any revenue slippages

- Pro-actively interpreting the contract and identify associated risks. Working with stakeholders on a mitigation roadmap.

- Bring in process excellence through the needed reviews, identifying the changes needed and owning them till execution.

- Establishing customer review mechanism, across aspects of account management / contract / commercial management.

- Oversee the holistic business operations.

- Coordinate to close business opportunities, working with internal stakeholders

- Manage the internal and external stakeholders of the engagement.

- Manage account end to end management from a sales relationship perspective, Coordinate sales & marketing programs, promotions and generate periodic and special reports.

- Identify and leverage opportunities to enhance Top-line by way of Contract Reshaping growing existing and recent business opportunities.

- Drive offshore customer reviews and visits.





- Track account performance and raise Red-Flags in a timely manner

- Conduct internal reviews and maintain the overall account stats health

Preferred candidate profile

- Knowledge of outsourcing industry, offshoring concepts, vertical / industry knowhow.

- Business transaction management capabilities.

- Business development acumen and documentation (project orders / SOWs).

- Contract change management.

- Demand management and forecasting.

- Commercial management including invoicing & collections.

- Customer and internal stakeholder management.

- Business workflow management and enhancement.

- Business case creation & articulation.

- End to End Contract Lifecycle Management.

- Understanding and/or experience around pricing and associated P&L; calculations.

- Commercial contract negotiations.

- Good understanding of Business Finance concepts & terminologies e.g. Cost of Capital, Working Capital, Gross Margin, Net Margin, Markup, Tax – Invoice, Proforma – Invoice, PAT, EBITDA, P&L;, SOW, Budgeting, Forecasting.

- Exposure of handling Business Analytics, Acccounts Receivables, FP&A.;

- Excellent verbal & written skills, with hands-on presentation experience, focusing on effective information articulation.

- Highly Proficient in MS-Office applications e.g. MS-Excel, MS-Word, MS-Presentation between intermediatory to advanced.

- Process oriented & solution based approach.

📌 Account Manager (Lucknow)
🏢 HCLTech
📍 Lucknow