We are looking for a results-driven and customer-focused Account Manager to join our team. You will be responsible for building long-term relationships with our existing client portfolio, understanding their business goals, and ensuring they receive continuous value from our products/services. You will also spot opportunities for upselling, cross-selling, and contract renewals.
Key Responsibilities
Client Relationship Management: Serve as the main point of contact for assigned accounts, building trust and maintaining solid, long-term partnerships.
Account Growth: Identify and pursue expansion, upselling, and cross-selling opportunities within existing accounts to hit revenue targets.
Cross-Functional Collaboration: Work closely with internal teams (Product, Support, Marketing, and Operations)
to ensure timely delivery of solutions and resolve client issues.
Strategy & Planning: Conduct regular check-ins, business reviews, and performance evaluations to align client goals with company offerings.
Renewals & Negotiation: Lead contract renewal discussions and negotiate terms to maximize profitability and retention.
Reporting & Tracking: Maintain accurate records of client interactions, forecasts, and metrics in our CRM platform.