relevant work experience in operations support, technical coordination,

program/project coordination, or a similar hybrid role.

- Beginner-to-intermediate technical understanding of SaaS/cloud platforms — comfortable navigating admin consoles, reading logs and tickets, and communicating with engineering on technical issues; deep hands-on engineering expertise is not required.
- Beginner-level familiarity with product and Agile/Scrum concepts (backlogs, sprints, stakeholder roadmaps) — enough to work alongside product and engineering teams, not to own product decisions.
- Beginner-to-intermediate program/project management skills — able to track multiple workstreams, timelines, and stakeholders; a project management certification (e.g., CAPM) is a plus but not required.
- Strong organizational skills and attention to detail, with the ability to manage documentation and multiple concurrent priorities.




- Clear written and verbal communication skills for cross-functional and stakeholder coordination,

along with strong conflict-resolution and negotiation ability.

- Comfortable working with ticketing/ITSM tools (e.g., Jira, ServiceNow) and learning new internal tools and platforms.
- Working expertise in Workfront Fusion, Microsoft Power Automate, Microsoft Forms, Miro, and other low-code workflow/collaboration tools, with the ability to build and maintain straightforward automations, forms, and boards that support team operations.
- Enterprise admin-level experience managing a Learning Management System (LMS) —

configuring courses/programs, user and permission management, reporting, and troubleshooting. Experience with Learning Manager (ALM) is a plus.

- Instructional design experience or exposure is a plus.

📌 37708559-Technical Support (Bengaluru)
🏢 Trigent Software
📍 Bengaluru