- Job Description: Strong understanding of Terms of Business Agreements (TOBA). ·

- Knowledge of broker onboarding, management, and renewal processes. ·

- Manage end-to-end broker onboarding and setup activities. ·

- Support Delegated Authority business, including Cover holders, Binders, and Binding Authorities ·

- Assist with Cover holder and Broker Management processes, annual reviews, and monitoring activities.

- Knowledge of Cover holders, Binders, and Binding Authorities. ·

- Experience with compliance reviews, due diligence, and regulatory validation activities. ·

- -Knowledge of Lloyd's regulatory and governance requirements. ·

- - Candidates with exposure to any of the System Knowledge should be given preference- Lloyd’s Atlas, DCOM, DAM, FCA

- Understanding of the Bordereaux management & uploading/extracting documents from client systems, interpret necessary information for completing assigned tasks

- Contact relevant parties to obtain missing information (as necessary)

- Responsible to handle high volume of transactions and identify scenarios demanding escalation to supervisor to avoid any escalations/complaints

- Experience in MI and Reporting





- Floor support to new hires and mentoring them wrt query handling

Working with QA team on escalations

- Responsibilities: Manage teams and ensure service level targets are met

- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.

- Risk Identification and mitigation skills

- Drive best practice/ idea sharing

- Analytical skills and time management

- Proficient in working with Quality team and provide RCA on escalations

- Provide coaching and feedback to team members to enable them to improve their performance

- Assist current hires such that they are productive on the floor in the shortest possible time frame

- Client interaction and dashboard presentation

- Ensure compliance with internal policies and procedures, external regulations, and information security standards.

- Effectively manage queue and balancing of work loads

Qualifications: Graduate with at least fifteen (15) years of education

- Minimum 1 - 3 years of relevant work experience for Assistant Manager
- Candidates should have at least one year of supervisory experience for Assistant Manager

📌 Assistant Manager (Maharashtra)
🏢 EXL Service
📍 Maharashtra