Key Responsibilities Customer Relationship Management - Build and maintain solid relationships with existing customers. - Regularly follow up with customers regarding orders, deliveries, and feedback. - Understand customer requirements and provide appropriate solutions. - Ensure high customer satisfaction through prompt responses. Customer Support - Handle customer inquiries, complaints, and escalations. - Coordinate with internal teams to resolve issues quickly. - Maintain complaint records and ensure timely closure. - Keep customers updated on the progress of their concerns. Sales Coordination - Support the sales team with customer communication. - Follow up on quotations and pending orders. - Coordinate with dispatch and accounts for smooth order execution. - Assist in repeat order generation. CRM Software Management - Update customer details in the CRM system. - Record customer interactions, complaints, follow-ups,
and service history. - Maintain accurate customer databases. - Generate CRM reports for management. After-Sales Service - Follow up after product delivery. - Collect customer feedback. - Coordinate machine installations or service visits if required. - Ensure customer issues are resolved within the defined turnaround time. Coordination - Coordinate with: - Sales Team - Service Engineers - Dispatch Team - Accounts Department - Purchase Team - Ensure smooth communication between customers and internal departments. Documentation - Maintain customer records. - Prepare daily follow-up reports. - Maintain complaint registers. - Track pending customer requests. Pay: ₹12,000.00 - ₹15,000.00 per month Work Location: In person