Job Title: Delivery Lead/Manager - Logistics & DTC Operations

Location: Hyderabad, India

Key Responsibilities:

Logistics Operations Management:

- Oversee the end-to-end logistics process, including procurement, transportation, warehousing, inventory management, and last-mile delivery, to ensure timely and cost-effective operations.
- Develop and implement logistics strategies to optimize supply chain efficiency, reduce costs, and improve delivery performance.
- Monitor key performance indicators (KPIs) such as delivery times, transportation costs, inventory turnover, and order accuracy to drive continuous improvement.
- Manage relationships with third-party logistics providers (3PLs), carriers, and freight forwarders to ensure service level agreements (SLAs) are met.
- Ensure compliance with regulatory requirements, including customs, import/export laws, and safety standards, in all logistics operations.

DTC Operations Management:

- Oversee DTC order fulfillment processes, including order processing, picking, packing, shipping, and returns management, to deliver an exceptional customer experience.
- Develop and implement strategies to enhance DTC operational efficiency, reduce fulfillment costs, and improve delivery speed.
- Collaborate with e-commerce, marketing, and customer service teams to align DTC operations with brand objectives and customer expectations.
- Manage DTC platforms and tools (e.g., Shopify, Magento, or custom solutions) to ensure seamless integration with logistics systems and accurate order tracking.
- Implement returns and reverse logistics processes to minimize losses and enhance customer satisfaction.

End-to-End Delivery Management:

- Act as the overall delivery manager for logistics and DTC operations,



ensuring alignment between supply chain, fulfillment, and customer delivery processes.
- Develop and maintain delivery schedules, ensuring on-time delivery (OTD) and high customer satisfaction scores (CSAT).
- Identify and mitigate risks in the delivery process, such as supply chain disruptions, delays, or capacity constraints.
- Drive process standardization and automation across logistics and DTC operations to improve scalability and efficiency.

Offshore Team Management:

- Lead and manage an offshore team responsible for supporting logistics and DTC operations, including tasks such as order processing, inventory tracking, customer support, and data analysis.
- Set clear objectives, KPIs, and performance expectations for the offshore team, ensuring alignment with organizational goals.
- Provide training, mentorship, and guidance to offshore team members to enhance skills, productivity, and quality of work.
- Foster effective communication and collaboration between offshore and onshore teams, bridging time zone and cultural differences.
- Monitor offshore team performance, conduct regular performance reviews, and implement corrective actions as needed.
- Ensure offshore operations comply with company policies, data security standards, and service quality requirements.

Vendor and Stakeholder Collaboration:

- Build and maintain robust relationships with key stakeholders,



including suppliers, 3PLs, technology vendors, and internal teams (e.g., procurement, IT, finance).
- Negotiate contracts and service agreements with vendors to optimize costs and service levels.
- Collaborate with cross-functional teams to align logistics and DTC operations with business objectives, such as sales targets, marketing campaigns, or new product launches.

Technology and Process Optimization:

- Leverage technology solutions, such as warehouse management systems (WMS), transportation management systems (TMS), and order management systems (OMS), to streamline operations.
- Implement data-driven decision-making by analyzing operational data (e.g., delivery performance, inventory levels, customer feedback) to identify trends and opportunities.
- Drive digital transformation initiatives, such as automation, AI-based demand forecasting, or route optimization, to enhance logistics and DTC efficiency.
- Ensure integration of logistics and DTC systems with enterprise platforms (e.g., ERP, CRM) for real-time visibility and data accuracy.

Financial and Budget Management:

- Develop and manage budgets for logistics and DTC operations, ensuring cost control and alignment with financial goals.
- Monitor and report on operational expenses, identifying opportunities for cost savings without compromising service quality.
- Provide regular updates to senior leadership on financial performance, operational metrics, and strategic initiatives.

Customer Experience and Continuous Improvement:

- Ensure logistics and DTC operations deliver a seamless and positive customer experience, from order placement to delivery and returns.
- _ Implement customer feed

📌 Manager IT - Ba (Hyderabad)
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