ABOUT US Jade Global, headquartered in San Jose, California, has empowered mid-size to large enterprises in North America for over 21 years. We provide cutting-edge technology services — Cloud Services, Technology Advisory, Implementations, Integrations, and Managed Services — underpinned by a robust partner ecosystem. We adhere to CMMI® SVC V2.0 Maturity Level 5, ISO 27001:2013, ISO 27701:2019, ISO 20000-1:2018, GDPR, and HIPAA standards. In India, we operate from Pune and Hyderabad.

To support our three-year plan to double our workforce in India, Jade Global seeks an experienced Manager, Delivery Performance & Operations to drive operational excellence across our Global Delivery organisation.

ROLE DETAILS Position Manager — Delivery Performance & Operations Experience 8-12 Years Location Pune, India Reports To Global Delivery Head Scope Cross-functional delivery operations across all service lines

JOB OVERVIEW

ROLES & RESPONSIBILITIES

Reporting & Delivery Intelligence

- Own and maintain Global Delivery dashboards, KPI reports, and executive presentations — covering revenue, margins, utilisation, fulfilment, CSAT, ESAT, and AI adoption
- Analyse operational and delivery data; synthesise insights and surface issues for leadership decision-making
- Support quarterly business reviews, leadership reviews, and board-level delivery presentations Governance & Operational Coordination
- Drive and manage recurring governance meetings across delivery teams — own agendas, action trackers, and follow-through to closure
- Coordinate with DU Leaders, Service Line leads, PMO, TA, HR, and Finance on operational priorities and cross-functional dependencies
- Monitor progress on strategic initiatives and ensure leadership action items are tracked and resolved on time





Customer Visit & Executive Event Management

- Own end-to-end coordination of customer visits, leadership reviews, and executive engagement events for Pune and offshore locations
- Manage logistics, agendas, facility arrangements, and post-visit follow-up activities
- Support customer-facing events and executive engagement programmes to ensure a seamless experience Organisational Engagement & Communications
- Drive coordination of Global Delivery All Hands meetings, leadership offsites, and team-building activities
- Support employee recognition programmes, communication campaigns, and organisational announcements on behalf of the Delivery Head
- Ensure consistent, timely internal communications across the Global Delivery organisation

Programme & Initiative Execution

- Lead operational execution of key Global Delivery initiatives including AI adoption, JadeNova, and delivery excellence programmes
- Maintain project plans, status trackers, and executive dashboards for strategic programmes; coordinate cross-functional teams to drive successful delivery
- Proactively identify blockers and escalate risks to the Delivery Head before they impact programme timelines

REQUIRED SKILLS & EXPERIENCE

- Bachelor’s degree in Business, Engineering, Technology, or related field; MBA preferred
- 8-12 years of experience in delivery operations, PMO, business operations,



or a similar role within an IT services or consulting environment
- Strong analytical and reporting skills — advanced Excel and PowerPoint; Power BI or equivalent reporting tools preferred
- Proven ability to work with and coordinate across senior executives and cross-functional teams
- Excellent communication, organisation, and stakeholder management skills
- Experience managing multiple priorities in a quick-paced, senior-leadership-facing environment
- Exposure to IT services, global delivery models, or consulting operations strongly preferred

Nice to Have

- Experience with AI productivity tools, workflow automation, or collaboration platforms
- Project management certification (PMP, Prince2, or equivalent)
- Familiarity with JadeNova or equivalent delivery governance and reporting platforms

WHAT GOOD LOOKS LIKE The Delivery Head and leadership team have clear, real-time visibility into operational performance — no chasing for data. Governance actions are tracked, owned, and closed on time — nothing falls through the cracks. Customer visits and executive events run seamlessly; stakeholders leave with a positive impression of Jade Global. Leadership spends less time on coordination and more time on strategic priorities — because this role handles the rest.

WHY JOIN US You should join us if you are interested in shaping an organisation that is on a rapid growth path. Jade is an employee-friendly, open, and transparent workplace. You will have the opportunity to bring ideas and suggestions and have them implemented. This is a high-visibility role at the centre of Jade Global’s delivery organisation, offering direct exposure to senior leadership and the opportunity to drive meaningful operational impact.

📌 Manager Delivery Performance & Operations (Pune)
🏢 Jade Global
📍 Pune