Job Description :

- To manage end to end skillset operations in line with the Unit objectives OR

company plan thereby contributing to

- business performance improvement
- Managing & improving Customer Experience - Managing SLAs, AHT, Utilization,

Outliers, Attendance, and Attrition

- Effective Management of Budgets and Commercials.
- Client Management through effective SLA monitoring, query resolution and weekly

connects.

- Employee Development & improvement of Employee satisfaction index
- Succession Planning
- Process and Productivity Improvements - Performance reviews
- Work in collaboration with the Quality / Work force planning & HR teams
- Daily, weekly, and monthly reporting
- Effective Floor Management during volume processing and TAT deadlines

Location

- Indore

Job Function

- BUSINESS PROCESS SERVICES

Role

- Manager

Job Id

- 415509

Desired Skills

- Logististics/ Transportation and Distribution Operations

Qualifications : BACHELOR OF COMMERCE

📌 Logistics Delivery Manager (Indore)
🏢 Tata Consultancy Services
📍 Indore