We are an Electric Two-Wheeler Dealership & Authorized Service Centre and are looking for an experienced Service Advisor / Technical Service Executive to join our team at the newly launched facility on Kolar Road, Bhopal.

Role Overview

The Service Advisor / Technical Service Executive will be responsible for managing end-to-end service operations, ensuring high-quality repairs, timely delivery, and exceptional customer satisfaction while adhering to Ather service standards.

Qualifications

- Diploma / ITI / Graduate in Automobile Engineering, Mechanical Engineering, or Electrical Engineering :

- OEM-certified training (EV / Ather / Two-Wheeler) is an added advantage

Experience

- 2-5 years of experience in a two-wheeler service centre or automobile dealership
- Prior exposure to EV servicing , diagnostics, or Ather service processes preferred
- Experience handling job cards, warranty claims, customer interaction, and workshop coordination

Primary Responsibilities

- Receive walk-in and appointment vehicles; understand customer concerns and prepare job cards as per SOP
- Conduct test rides to diagnose and validate customer complaints
- Allocate job cards to technicians and bays; monitor progress and adherence to timelines
- Provide technical guidance to technicians and ensure quality repairs across multiple bays
- Coordinate with Floor Supervisor to ensure vehicle readiness as committed
- Keep customers informed about repair status, cost, and delivery timelines
- Explain completed jobs using failed parts and offer test rides before delivery
- Identify and promote value-added products such as AMC and service subscriptions





Quality & Technical Responsibilities

- Perform quality checks on all serviced vehicles using standard checklists
- Inspect vehicle functionality and ensure compliance with product specifications
- Handle warranty claims and prepare technical reports for field issue escalation
- Use diagnostic tools to identify mechanical, electrical, or software-related issues
- Recommend service process improvements to enhance quality and efficiency

Customer Experience & Process Responsibilities

- Ensure all customer concerns are resolved before vehicle delivery
- Communicate delays or cost overruns to CRM and sales teams proactively
- Collect customer feedback and support customer complaint resolution
- Inform customers of next service schedules and affix service stickers
- Support CRM-led action plans to improve customer satisfaction

Workshop & Team Management

- Ensure proper upkeep of tools, equipment, and service bays through regular audits
- Coordinate sourcing of parts, spares, and consumables
- Lead, coach, and mentor technicians; identify training needs with the Works Manager
- Reject vehicles that fail to meet service quality standards and ensure re-servicing
- Support infrastructure and quality audits as per Company norms

What We Offer

- Opportunity to work with a leading Electric Vehicle brand :

- Structured processes and OEM-backed training

- Professional work environment with growth opportunities

- Market-competitive salary and performance-based incentives

Job Types : Full-time, Permanent

Pay: ₹9,525.00 - ₹18,655.00 per month

Benefits :

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Customer Service Supervisor (Bhopal)
🏢 FamilyMobility Private
📍 Bhopal