* Location: Chennai, India**

* Job Type: Full-Time**

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## Job Summary

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## Key Responsibilities

Customer Interaction :*

Handle inbound and outbound calls with international customers.

Provide accurate information and effective solutions related to products and services.

Customer Support :*

Assist customers in resolving issues and navigating processes.

Address product or service concerns with empathy and efficiency.

Service Excellence :*

Ensure every interaction is handled professionally, courteously, and efficiently.

Enhance overall customer satisfaction and build long-term relationships.

Documentation :*

Accurately record customer interactions, feedback, and resolutions in the CRM system.

Problem Solving :*

Identify issues promptly and provide effective resolutions.

Escalate complex cases as per company protocols.

Performance Targets :*

Meet or exceed daily, weekly, and monthly KPIs including call volume, response time, and customer satisfaction metrics.

Team Collaboration :*

Work closely with team members to ensure seamless process operations and continuous improvement.

Product Knowledge :*





Maintain up-to-date knowledge of company products and services.

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## Mandatory Eligibility Criteria

* Freshers from reputed English-medium colleges ONLY.**

OR

Applicants not meeting the above criteria will not be considered.

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## Additional Qualifications & Skills

Excellent verbal and written communication skills in English with a clear, neutral accent.

Strong problem-solving and analytical skills.

Customer-focused mindset with robust interpersonal abilities.

Ability to multitask and work in a fast-paced environment.

Basic proficiency in MS Office, CRM systems, and related software.

Willingness to work rotational shifts, including weekends and holidays.

Ability to work with international customers across various time zones.

Pay: ₹200,000.00 - ₹500,000.00 per year

Benefits :

- Food provided
- Provident Fund

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Language :

- English (required)

Work Location: In person

📌 International Customer Service Executive (Voice & Mail) (Chennai)
🏢 Morulaa HealthTech
📍 Chennai