We are looking for a proactive and customer-focused Customer Support Representative (CSR) to join our growing team at Ava Finance . In this role, you will serve as the first point of contact for our customers, providing accurate information, resolving issues efficiently, and ensuring a seamless customer experience.

Your goal will be to deliver exceptional service standards, respond promptly to customer inquiries, and maintain high levels of customer satisfaction through professionalism, empathy, and problem-solving skills.

Key Responsibilities

- Act as the primary representative of Ava, delivering high-quality support across all customer interactions.
- Resolve customer inquiries efficiently by providing accurate information and effective solutions within service timelines.
- Take end-to-end ownership of customer issues, coordinating with internal teams to ensure timely resolution.
- Adhere to company policies, communication standards, and data confidentiality requirements while using support systems effectively.
- Build strong customer relationships through professionalism, proactive engagement, and a commitment to exceeding expectations.
- Meet or exceed performance metrics including AHT, FCR, CSAT, and SLA compliance.
- Accurately document customer interactions, actions taken, and outcomes in CRM systems.

Requirements & Skills

To succeed in this role, you should have:

- A Bachelor’s degree (mandatory).
- 1 year of customer service experience .
- Strong command of the English language , with excellent written and verbal communication skills.
- Flexibility to work on weekends and holidays , as required.




- A customer-first mindset with strong problem-solving abilities.
- Willing to work Rotational Shifts Day/Night

The ability to work efficiently in a fast-paced, on-site environment.

What We Offer

- Opportunity for a full-time permanent position after successful completion of a 3-month contract.
- Highly competitive salary with performance-driven growth opportunities.
- Paid training to help you succeed in your role.
- Commuter assistance as part of our benefits package.

Work Location

On-site - Jalandhar

Ready to Grow Your Career?

If you’re passionate about customer service and ready to build a rewarding career, we’d love to hear from you. Send us your resume and kickstart your growth opportunities with Ava Finance!

- Act as a knowledgeable advisor to customers by understanding their needs and guiding them effectively.
- Deliver prompt and structured responses to inquiries across multiple communication channels.
- Interpret customer concerns accurately to identify root causes and prevent repeat issues.
- Maintain detailed and organized records of customer interactions within internal systems.
- Ensure resolution quality by validating solutions before closing customer cases.




- Collaborate with internal stakeholders to streamline issue resolution and improve workflows.
- Monitor service performance against defined service-level expectations.
- Handle sensitive customer information responsibly, ensuring compliance with data protection standards.
- Adapt communication style to suit diverse customer profiles and situations.
- Contribute to continuous improvement initiatives by sharing insights and service observations.
- Handle a high volume of customer interactions efficiently while maintaining quality and accuracy standards.
- Deliver prompt issue resolution by following defined workflows, scripts, and escalation matrices.
- Meet or exceed performance metrics including AHT, FCR, CSAT, and SLA compliance.
- Accurately document customer interactions, actions taken, and outcomes in CRM systems.
- Identify repeat issues and flag process gaps to support continuous operational improvement.
- Coordinate with internal support, quality, and escalation teams to resolve complex cases.
- Maintain strict adherence to compliance, data security, and confidentiality protocols.
- Adapt communication style to align with customer expectations, call flows, and quality guidelines.
- Demonstrate schedule adherence, punctuality, and readiness in a shift-based environment.
- Consistently deliver professional, policy-compliant interactions aligned with client and company standards.

Job Types : Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits :

- Commuter assistance

Work Location: In person

📌 Customer Support Representative (Phagwara)
🏢 Ava Finance
📍 Phagwara