- Handle customer queries via live chat, WhatsApp, and ticketing systems.
- Provide prompt and accurate technical support to customers.
- Resolve customer issues efficiently while maintaining a high level of professionalism.
- Coordinate with internal teams to resolve complex technical concerns.
- Monitor and track service status, outages, and customer complaints.
- Verify customer requests and maintain accurate records.
- Follow up with customers to ensure complete issue resolution.
- Maintain response time and quality standards.
- Escalate unresolved issues to the concerned department whenever required.
- Keep detailed records of customer interactions and support activities.