DESCRIPTION : Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small

- and mid-market accounts to enterprise-level customers including public sector.

As a Customer Solution Manager you will work with the largest and most complex enterprises in the world, to enable their multi-year journey to the cloud. In this new, highly visible, role you will ensure that all AWS teams work together effectively and efficiently to deliver migration, modernization and GenAI outcomes for the customer in relation to Amazon Web Services (AWS) Cloud.

Key job responsibilities You will be a trusted advisor to the customer. You will leverage your complex program management, technical, organizational, and transformation expertise to understand customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT challenges and provide prescriptive guidance, based on AWS best practices, to guide them through their migration and modernization journey to AWS at scale.

You will take end-to-end ownership of multiple migration, modernization and GenAI projects within a single enterprise or across several enterprises, utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (Business development, solutions architecture, support, product, professional services, and partners). The Customer Solution Manager role is responsible for cloud migration and modernization programs (incl. technical, operational, organizational, and education) that span across traditional IT teams and business units.





Engaging from the inception stage onwards, you will have a deep understanding of your customer's business vision, culture, and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. Engaging during the latter stages of the business cycle you will be responsible for ensuring consistent best-practices are applied, including: (1) ensuring Migration Readiness Assessment (MRA) is conducted and bringing in SMEs to deliver the migration foundations (e.g. landing zone build, security controls, operating model, training etc.), (2) Migration kick off workshops are conducted (including stakeholder alignment), and (3) Executive Steering Committees and reporting are established, including customer, partner, and AWS Cloud exec sponsors and ensure mechanisms are in place to identify and mitigate any identified risks. You should be passionate about delivering a great customer experience by delivering successful IT transformation programs. You will ensure that the customer IT and business stakeholders are aligned, to ensure broad adoption of the migration and modernization across the customer organization. You will use AWS mechanisms to inform the customer migration journey. Where required, you will lead the interaction with specialist teams, ProServ and Partners for handoffs, especially with respect to migreation, modernization and GenAI implementation.





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About the team About AWS

Diverse Experiences

Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Growth opportunities We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS :

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in customer-facing

📌 Technical Customer Solutions Manager, India Csm Team (Mumbai)
🏢 AWS India Karnataka
📍 Mumbai