JLL supports the Whole You, personally and professionally.

Analyst, Account Management Services

Portfolio Analytics -Gurgaon, India

About JLL

We’re JLL — a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and

a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global

Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is significant to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together.

We are looking for an Analyst, Account Management Services Location : Gurugram

What this job involves : The Analyst provides operational support for governance framework implementation and maintenance across different client accounts, executing defined tasks. This is a non-client-facing, operations-focused role that works within an established scope. The Analyst coordinates with internal stakeholders for data gathering, tracks performance metrics,



and maintains reporting processes.

Responsibilities :

- Support account operations and governance activities, ensuring effective coordination of governance frameworks, reporting structures, and account management processes.
- Assist in project coordination and account support, acting as a liaison across internal teams to facilitate smooth execution of account initiatives.
- Maintain structured document management and record-keeping practices to ensure accessibility, compliance, and operational continuity.
- Support preparation and maintenance of account reporting, including KPI tracking, performance dashboards, and periodic business reviews.
- Conduct data validation and quality checks across account trackers, reporting tools, and operational systems to ensure data accuracy.
- Contribute to performance management activities by supporting reporting processes, analysis preparation, and continuous improvement initiatives.
- Assist in change management and escalation tracking, ensuring proper documentation and follow-up actions across account operations.
- Develop and maintain account materials and knowledge assets, including governance documentation, playbooks, organizational structures, and communication templates.
- Support creation of case studies, lessons learned documentation, and account communications to capture insights and best practices.
- Coordinate stakeholder communications, including preparation of newsletters,



updates, and account engagement materials.
- Assist with client compliance and audit support activities, ensuring adherence to operational procedures and documentation standards.
- Contribute to initiatives that enhance client satisfaction, collaboration, and long-term account planning.

Qualification

- Bachelor’s or master’s degree, preferable in Administration / Finance / Economics / Management / Real Estate.
- 1+ years of relevant business environment experience.
- Strong knowledge of MS Office (Outlook, Teams, Word, Excel - advanced formulas and PivotTable, Power Point).
- Fluent spoken and written Business English (enabling conference calls active attendance).
- Curious, open - minded and willing to develop and challenge status quo.
- Basic understanding of database management and data organization principles
- Knowledge of document management systems and quality control processes
- Experience with survey platforms, data collection tools, and project management systems
- Reliability and accountability in meeting deadlines and maintaining consistent quality standards.
- Team-oriented mindset supporting strategic objectives through operational excellence.

This position provides an excellent foundation for career growth in performance management, account governance, and coordination roles, offering exposure to senior stakeholders, client-facing processes, and strategic account operations while contributing to the operational success and continuous improvement of key client relationships.

What you can expect from us.

You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together

📌 Analyst, Account Management Services (Gurugram)
🏢 JLL
📍 Gurugram