- Handle and resolve PRS & CRM complaints in a timely and professional manner.
- Maintain and track customer complaints data and ensure proper closure.
- Conduct service advisor follow-ups to ensure customer satisfaction.
- Identify and manage lost customers, and take actions for retention.
- Support and execute customer engagement campaigns.
- Monitor T0-T1 cases and ensure timely updates and resolution.
- Prepare and maintain vehicle out reports daily.
- Manage new employee punching records and attendance coordination.
- Maintain onsite attendance sheets and prepare required annexures.
- Participate in and contribute to daily huddles/meetings.
- Ensure proper documentation and reporting of service-related activities.
Required Skills :
- Positive communication and interpersonal skills
- Basic knowledge of CRM systems
- Strong follow-up and problem-solving ability
- Good knowledge of MS Excel & reporting
- Ability to handle customer complaints professionally
- Team coordination skills