Salary Range : Job Title: Customer Support Executive (CRM, Lead Generation & Business Development)
Location: Svaapta IT Ally Solutions Pvt Ltd.
Experience: 0-1 Year
Qualification: BBA / MBA (preferred)
Job Summary
Key Responsibilities- Maintain and update customer data in CRM systems accurately- Follow up on leads and convert them into business opportunities
- Support business development activities by identifying potential clients and opportunities
- Coordinate with sales and marketing teams to align strategies and campaigns
- Assist in executing marketing campaigns and tracking their performance
- Build and maintain solid customer relationships to ensure high satisfaction
- Prepare reports on customer interactions, leads, and conversion metrics
- Resolve customer issues efficiently and escalate when necessary
Required Skills :
- Excellent verbal and written communication skills
- Strong interpersonal and relationship-building abilities
- Basic understanding of CRM tools (e.g., Salesforce, Zoho, HubSpot)
- Good knowledge of lead generation techniques and sales funnel
- Ability to multitask and manage time effectively
- Problem-solving attitude with attention to detail
- Basic knowledge of digital marketing concepts is a plus
Preferred Qualifications
- BBA / MBA in Marketing, Business Administration, or related field
- Prior internship or experience in customer support, sales, or marketing roles
- Familiarity with CRM software and marketing tools
Key Attributes
- Customer-centric mindset
- Self-motivated and target-driven
- Team player with a positive attitude
- Willingness to learn and grow