About the Role : We are looking for a proactive and execution-driven Customer Relationship Executive (CRE) Intern to manage customer interactions and support growth initiatives for our apparel brand. This role combines customer success, sales follow-ups, and basic growth execution, making it ideal for someone who wants hands-on startup exposure.

Key Responsibilities : 1. Customer Success & Operations

- Perform COD order confirmation calls to reduce fake/failed orders
- Coordinate with warehouse/logistics for order processing, dispatch, cancellations, and RTO management
- Manage return & exchange requests and ensure timely resolution
- Maintain customer data and update order status in internal trackers/CRM

2. Sales & Conversion Support

- Call and follow up with Add-to-Cart / Drop-off customers to improve conversions
- Assist customers with product selection, sizing, and purchase decisions
- Do offline calling activities for sales push, feedback, and repeat orders

3. Customer Experience & Retention

- Guide customers on size, fit, and styling to reduce returns
- Collect feedback on fit, quality, and delivery experience
- Support in improving customer satisfaction (CSAT) and reducing negative reviews

4. Growth & Marketing Support

- Use ChatGPT for drafting replies, scripts, and customer communication




- Assist in Substack/blog writing and brand storytelling
- Help create and post social media content (Instagram, etc.)
- Support website PDP improvements (product descriptions, FAQs, clarity)

5. Coordination & Miscellaneous

- Handle courier follow-ups and escalation calls
- Support small operational and calling tasks as required

Requirements :

- Graduate / Pursuing Graduation (any stream)
- Strong communication skills (Hindi & English required)
- Comfortable with calling + customer interaction
- Basic understanding of e-commerce operations
- Knowledge of MS Excel / Google Sheets
- Ability to multitask in a fast-paced workplace

Preferred Skills :

- Experience in e-commerce / customer support / tele-calling
- Understanding of apparel sizing & return reasons
- Familiarity with Shopify, Amazon/Flipkart panels, or CRM tools
- Interest in content, social media, or D2C brands

What You’ll Gain :

- Exposure to end-to-end e-commerce & D2C operations
- Experience in sales, conversions & customer lifecycle
- Understanding of apparel business dynamics
- Opportunity for a full-time role based on performance

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits :

- Cell phone reimbursement
- Flexible schedule

Work Location: In person

📌 Customer Relationship Executive (Kolkata)
🏢 Sitaram Spinners
📍 Kolkata