- Contact customers with outstanding dues through outbound calls.
- Follow up regularly with customers to encourage timely repayments.
- Negotiate repayment plans and settlements within approved company guidelines.
- Handle customer queries and objections professionally while working towards positive resolutions.
- Maintain accurate records of customer interactions, payment commitments, and follow-ups in the CRM system.
- Achieve assigned collection and recovery targets consistently.
- Ensure compliance with company policies, legal regulations, and ethical debt collection practices.
- Coordinate with supervisors and internal teams regarding customer cases and recovery updates.
- Build positive customer relationships while maintaining a professional approach.
Eligibility Criteria
- 6 months to 1 year of experience in Debt Collection, Recovery, Telecalling, Customer Service , or a similar role.
- DRA (Debt Recovery Agent) Certification will be an added advantage.
- Strong communication skills in Hindi and English .
- Excellent negotiation, persuasion, and conflict-resolution skills.
- Target-oriented with the ability to work under pressure.
- Basic knowledge of computers, CRM software, and MS Office.
- Good listening skills and a customer-focused approach.
Working Days & Timings
- Monday to Saturday :
- 9:00 AM - 6:00 PM
Salary & Benefits
- Attractive incentive structure with high earning potential.
- Career growth and advancement opportunities.
- Supportive and qualified work environment.
- Performance-based rewards and recognition.
Preferred Skills
- Debt collection and recovery
- Customer communication
- Negotiation and persuasion
- Objection handling
- CRM management
- Time management
- Target achievement
- Problem-solving
- Documentation and reporting
If you have excellent communication skills, a persuasive personality, and a passion for achieving targets, we'd love to hear from you.