Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

- What You'll Do

Responsibilities :

- Review, draft and negotiate all forms of company contracts with some of the world’s largest and most respected brands in the public and private sector. This includes but is not limited to Non-Disclosure Agreements, SaaS Agreements, Skilled Services Agreements, Master Services Agreements, Order Forms, Statement of Works, Data Processing Addendum, Privacy Terms, Artificial Intelligence Terms, Security Frameworks, Request For Proposals, Statement of Compliance, Proof of Concepts, Code of Conducts, Regulatory and Policy Documents, Vendor Registration Documents, Partnership Agreements and Terms, Product Terms, and Service Level Agreements.- In collaboration with our Data Privacy Team and other Subject Matter Experts, advise Sprinklr business on data protection/privacy and other matters.-
- Develop, implement and maintain standard templates, forms, playbooks, clause library,



and processes and assist internal and external stakeholders with education and adoption.- Provide training to the sales and services teams that you support and across the wider Sprinklr business as required.- Provide transactional support and general legal advice to different teams across the company on mitigating legal risks in the commercial context and work closely with cross functional teams across the business to achieve business outcomes with safeguarding Sprinklr interest.- Handle other project-based work within the scope of the legal department responsibilities on as-needed basis including assistance with changes to contracting, AI use/ adoption and quote to cash process at Sprinklr.- Develop strong relationships with other members of the Sprinklr Legal team and business stakeholders, becoming a trusted advisor to internal clients.

Requirements :

- Bachelor or Masters Law degree from an Indian or Middle East law school/university.- 5+ years of experience as a corporate attorney providing legal advice and negotiating agreements in a software/technology/public listed environment, or at a law firm providing such services to clients in that environment.- Expertise in India and/or Middle East laws and regulations, commercial and contract law. Working in international jurisdictions is a plus.- Success working with sales teams in customer negotiations and contracting. Prior use of a contract lifecycle management software (e.g. Conga/ SFDC)



is a plus.- In-depth understanding of contract law and software contract requirements and strong skills in negotiating SaaS agreements.- Excellent organizational skills with great attention to detail, common sense and a sense of humor.- Strong written and oral communication skills to a variety of audiences, including the ability to clearly and concisely explain legal concepts to a business audience.- Ability to work with independence, manage competing priorities effectively, and meet deadlines.- Outcomes-oriented, creative, and collaborative, able to think outside the box to arrive at business -friendly solutions.- Comfortable in a fast-paced and demanding environment, and able to maintain calm and perspective under pressure.- Excellence is the baseline value of Sprinklr Legal Team but being an empathetic colleague and a trustworthy human being are integral to your individual and team success, and absolute requirements for members of the Sprinklr Legal Team.

Nice to Haves- Experience working in an in-house legal department.- Background in technology and/or software industries.- Experience working independently in a hybrid or remote environment.- Proficiency in speaking and drafting in Arabic.- Proficiency in Indian and/or Middle East Privacy laws.- Experience working in a highly engaged team distributed across multiple time zones and cultures.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites:

📌 Legal Counsel - Commercial (Gurugram)
🏢 Sprinklr
📍 Gurugram