This role is the 'bridge' that ensures partner issues are resolved through deep analysis rather than simple escalation.
raising message limits from 500k to 2M for a promotion).
At least 5+ years of previous experience in Tech Support (L2)
Experience with REST APIs
Ability to read code (programming language agnostic)
Mastery of written English with the ability to 'translate' tech-speak for business users.
Ability to ask 'intelligent questions' to uncover root causes rather than just following a manual.
A focus on resolution quality and partner satisfaction over raw ticket volume/productivity.
Mobile Support Experience: Background in iOS, Android, or Chrome Webstore app support.
Coding Skills: Basic Java development experience or the ability to make simple code fixes.
Mobile Device Testing: Experience in reproducing technical issues on physical mobile hardware.
Experience providing on-call or real-time support during traffic peaks.
Opportunity to work on bleeding-edge projects
Competitive salary
Flexible schedule
Advantages package - medical insurance, sports
Corporate social events
Professional development opportunities
Well-equipped office
GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience.