Project Role : Custom Software Engineer
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Platform (GCP).

Roles & Responsibilities:
Design solution architecture for scalable bot platforms using Dialogflow CX and GCP
Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys)
Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance
Architect scalable designs considering GCP quotas, regions,



and failovers

Qualified & Technical Skills:
Design solution architecture for scalable bot platforms using Dialogflow CX and GCP
Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys)
Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance
Architect scalable designs considering GCP quotas, regions, and failovers

- Good to Have:

Implement CI/CD automation using Cloud Build or GitHub Actions
Drive cost optimization and GCP quotas/limits management
Extract usage insights using BigQuery, Looker Studio, and analytics tools

Additional Information:

- The candidate should have minimum 5 years of experience in Contact Center Technology Implementation.
- Google Cloud Professional Cloud Architect / Developer.
- A 15 years full time education is required BE or B Tech.

15 years full time education

📌 Custom Software Engineer (West Bengal)
🏢 Accenture
📍 West Bengal