Walk-in || TCS_WALK IN_Service Desk - SME_Bangalore 24 Oct pri (Bengaluru)

Walk-in || TCS_WALK IN_Service Desk - SME_Bangalore 24 Oct pri (Bengaluru)

22 Oct
|
Tata Consultancy Services
|
Bengaluru

22 Oct

Tata Consultancy Services

Bengaluru

Job Title: Service Desk SME

Location: Bangalore

Experience: 6-8 Years

Job Type: Weekend Walk-in Drive(24 Oct 26)

Roles & Responsibilities

- Act as the SME and provide technical guidance to Service Desk Analysts.
- Handle complex incidents and high-priority escalations.
- Proactively monitor and troubleshoot endpoint issues using Nexthink.
- Manage incidents and service requests through ServiceNow.
- Troubleshoot Microsoft 365, Outlook, Teams, Windows 10/11, Active Directory, Entra ID, and VPN-related issues.
- Coordinate with L2/L3, Infrastructure, Security, and Vendor teams.
- Monitor SLA compliance, ticket aging, MTTR, FCR, and service desk KPIs.
- Conduct KT sessions, mentoring, coaching, and quality reviews.
- Drive automation, self-service, and process improvement initiatives.
- Ensure adherence to ITIL processes and best practices.

📌 Walk-in || TCS_WALK IN_Service Desk - SME_Bangalore 24 Oct pri (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru

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