- Prepare quotations, proposals, and sales contracts, and follow up on their status
- Process customer orders accurately and on time
- Coordinate with for delivery schedules
- Maintain and update the CRM with leads, customer data, and deal progress
Customer coordination
- Serve as a point of contact for customer queries by phone and email
- Resolve order, delivery, and invoicing issues, escalating when needed
- Follow up with customers on pending payments and feedback
- Support after-sales service and help build long-term customer relationships
Reporting and administration
- Prepare daily, weekly, and monthly sales reports and dashboards