- Provide first-level technical support for hardware, software, and network-related issues.
- Troubleshoot desktop, laptop, printer, and operating system problems.
- Support Windows OS, Microsoft 365 applications, Outlook, and email configuration.
- Assist with basic LAN/WAN, Wi-Fi, VPN, and connectivity troubleshooting.
- Create, track, and resolve service desk tickets within the agreed SLA.
- Install and configure software, operating systems, and IT peripherals.
- Support user account creation, password resets, and access-related requests.
- Escalate unresolved issues to L2 support or the relevant technical team.
- Maintain IT asset records and update troubleshooting documentation.
- Provide timely updates to users and ensure customer satisfaction.
Preferred candidate profile
📌 Walk-in || Technical Support Engineer (Chennai)
🏢 Futurecalls Technology
📍 Chennai
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