Role & responsibilities

Account Management & Client Relationship

- Serve as the primary point of contact for IBM US & Canada staffing accounts.
- Build and maintain strong relationships with IBM Procurement, Hiring Managers, Delivery Managers, Program Managers, and Vendor Managers.
- Conduct regular business reviews and stakeholder meetings to identify new opportunities.
- Manage strategic account plans to expand business within existing IBM business units.
- Ensure high customer satisfaction and maintain long-term partnerships.

Business Development & Account Growth

- Identify current staffing opportunities across IBM accounts and related business units.
- Develop strategies to increase revenue and expand account penetration.
- Collaborate with procurement and business stakeholders on new engagement models.
- Participate in RFPs, RFQs, staffing bids, and managed services opportunities.
- Drive growth through existing partner ecosystems and staffing alliances.

Recruitment Delivery Management

- Lead recruitment teams supporting IBM US and Canada requirements.
- Ensure timely fulfillment of contract, contract-to-hire, and full-time positions.
- Monitor recruiter productivity and submission quality.
- Maintain strong control over interview-to-selection and selection-to-joining ratios.
- Drive closure of niche and critical skill requirements.

IBM Staffing Operations

- Manage requirements across:
- IBM Consulting
- IBM NTS
- IBM ERS
- IBM Federal
- Managed Services Programs

- Work closely with:

- Procurement Teams
- Hiring Managers
- Delivery Leaders

- Ensure adherence to IBM staffing processes and compliance standards.

Revenue & Commercial Management

- Achieve quarterly and annual revenue targets.
- Drive gross margin improvement and account profitability.




- Manage rate negotiations and establish competitive pricing strategies.
- Generate regular account performance reports and forecasts.

Leadership & Team Management

- Lead, mentor, and manage a team of recruiters, team leads, and account coordinators.
- Conduct weekly performance reviews and delivery governance meetings.
- Establish best practices for sourcing, screening, and client engagement.
- Drive a quality-first approach to improve closure ratios.

Required Skills

Staffing & Recruitment

- US IT Staffing
- C2C, C2H, W2, 1099 Hiring
- Recruitment Delivery Management
- Talent Acquisition Strategy

Client Management

- Key Account Management
- Stakeholder Management
- Client Relationship Management
- Account Expansion
- Business Development

IBM Knowledge

- IBM Procurement Process
- IBM Supplier Ecosystem
- IBM Staffing Programs
- IBM Consulting Delivery Model
- IBM Consult / CIC Hiring Structure
- Vendor Governance

Commercial Skills

- Rate Negotiation
- Revenue Spend & Gross Margins
- RFP/RFQ Participation

Qualifications

- Bachelor's Degree in Engineering, Business Administration, HR, or related field.
- 10+ years of experience in IT Staffing and Account Management.
- Minimum 5+ years managing IBM US and/or Canada staffing accounts.
- Proven record of achieving revenue and delivery targets.

Ideal Candidate Profile

- Extensive experience supporting IBM US, IBM Canada, IBM Consulting, CIC, and GCC requirements.
- Strong relationships with IBM procurement teams, hiring managers, and staffing partners.
- Demonstrated success in handling large-scale staffing programs, walk-ins, critical demands, and managed services engagements.
- Excellent negotiation, leadership, and stakeholder management skills.
- Ability to drive both account growth and delivery excellence simultaneously.

📌 Senior Accounts Manager (Noida)
🏢 Tanisha Systems
📍 Noida