- Technical Excellence
- Demand Area/Account Voice & Conversation Banking (CCT - Pillar 2)
- A Lead BA with at least 4-5 yrs in the capacity as a Lead.
- Has worked in Transformation BA space and lead /guided a team of BAs in a programme/project construct.
- Comes with experience working in a large global organization like ours (preferably in Banking domain).
- Good-to-have Skills: Understanding of Contact Center Domain OR Worked in any Banking domain that interfaces with Contact Center.
- Chatbot & Voicebot exposure, NLU, LLM / GenAI exposure, RM Chat (Whatsapp), Genesys Cloud.
- Comes with Technical Analysis Background.
Qualifications
- Bachelor of Technology in Computer Science
Experience
- Engineering manager with 12+ years work exp
- Location: PAN India
What we look for
People with the ability to work in a cooperative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.