- Engage with customers through inbound and outbound calls to provide professional and positive experiences.
- Understand and address customer needs, resolving concerns and providing effective solutions promptly.
- Provide exceptional customer service by addressing complaints and resolving issues professionally.
- Collaborate with internal teams to enhance overall customer satisfaction.
Job Requirements :
- Excellent verbal communication skills with good fluency in English.
- Strong interpersonal skills with a customer-focused and sales-oriented approach.
- Ability to work in a fast-paced setting with multiple priorities.
- Familiarity with CRM software and telecalling techniques is desirable.
- Strong problem-solving skills to address customer concerns effectively.
- Ability to adapt to changing situations and priorities.
📌 Customer Service Executive (Chennai)
🏢 Imarque Solutions
📍 Chennai
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