5-6 years of overall experience in ERP application support. Hands-on Epicor Prelude experience across order-to-cash and procure-to-pay processes. Experience resolving UDT errors, batch job failures and scheduled report issues. Experience handling user access, permissions and locked sessions. Valuable understanding of distribution business processes across Customer Service, Accounting, Purchasing and Warehouse. Willingness to work an offshore shift with overlap to US Eastern Time. Strong analytical, troubleshooting, documentation and communication skills.