Job Description – Front Desk Executive

Company: Bodycraft Salon, Skin & Cosmetology Pvt. Ltd.
Department: Front Office / Operations
Designation: Front Desk Executive
Location: Bodycraft Outlet
Experience: 1–3 Years

Key Responsibilities
Welcome and greet clients in a professional and friendly manner.
Manage client appointments, bookings, rescheduling, and cancellations.
Handle incoming calls, WhatsApp queries, and client enquiries.
Explain salon services, packages, memberships, and ongoing offers to clients.
Coordinate with stylists, therapists, and the Outlet Manager to manage appointments smoothly.
Manage the client walk-in process and ensure a smooth customer experience.
Maintain accurate client records and appointment details in Zenoti.
Handle billing, payments, invoices, and daily cash/card/UPI transactions accurately.
Follow up with clients for appointments, feedback, and service requirements.
Address basic client concerns professionally and escalate issues to the Outlet Manager when required.
Maintain proper front desk records, reports, and daily closing procedures.
Coordinate with the operations team to ensure the reception area and client experience meet Bodycraft standards.
Support the outlet team in achieving sales, membership, and service targets.





Required Skills
Excellent communication and interpersonal skills.
Good customer service and client-handling skills.
Basic knowledge of billing and cash handling.
Comfortable using computers and salon management software.
Knowledge of Zenoti will be an advantage.
Positive grooming and skilled appearance.
Ability to multitask and work in a fast-paced salon environment.
Strong coordination and follow-up skills.
Basic knowledge of salon and beauty services is preferred.

Candidate Profile
Minimum 1 year of experience in front office, reception, hospitality, salon, spa, retail, or customer service.
Candidates with salon/spa experience will be preferred.
Should be comfortable working in rotational shifts.
Should have a customer-focused and professional approach.

Key Performance Areas
Client experience and satisfaction
Appointment management
Billing and payment accuracy
Client retention and follow-ups
Membership/package sales
Front desk operations
Coordination with the outlet team
Achievement of outlet targets

Work Location: Bodycraft Salon Outlet
Employment Type: Full time

Pay: ₹8,869.29 - ₹25,172.38 per month

Work Location: In person

📌 Front Desk Receptionist Bidhannagar (India)
🏢 Bodycraft Salon ,Skinsmetology
📍 India