Sustain and Improve after sales technical support for ICE Vehicles by owning Vehicle Performance Satisfactory (VPS) First Time Right (FTR) metric for their zones.
Required Experience
Total 3 to 5 years Field experience and Handling customer complaints
Key Words / Must Have Skills
Core tech
Zonal lead service
Zonal technical manager
Field technical
Competencies
Product Awareness
Problem Solving
Automotive Fundamentals
Product Service
Information Systems
Role Description
Ability to liaison with Dealer, Area team (Sales/Service), Relationship team and HO based teams.
Great communication skills in English is a must be requirement. Fluency in Hindi and regional language will be positive to have.
Presence of mind with a combination of situational awareness and an ability to proactively address concerns and anticipate issues based on the available data is a key requirement.
Candidate should be passionate about the product. Curiosity and excitement about recent technology is a outstanding thing to have.
Managing Points (Key KPI/KRA's)
ICE Service VPS for their zone
ICE Service FTR for their zone
M2 / M3 action implementation at dealer level tracking
Quality PPFR Incident raised Vs Parts dispatch to HO status Tracker - Received % of PPFR parts from field
% of Technical HOCC complaints closure where M1 /M3 solution available within 48 hours. (excluding complaints related to parts/solution not available)
No. of OJTs per zone (every month at least 10)
Service Camp at low VPS dealers (1 camp per month per SE's)
Key Role Description
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Regional Technical Support Ice Professional Noida
🏢 TVS Motor
📍 Noida
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