Ashwini Group of Hospitals is looking for a courteous, empathetic, and service-oriented Patient Relations Officer to support patients and their families throughout their hospital experience.
Key Responsibilities
Welcome patients and visitors and guide them to the appropriate departments.
Respond to patient enquiries, concerns, and feedback with professionalism and empathy.
Coordinate with doctors, nurses, and administrative teams to help resolve patient issues.
Support appointment scheduling, admissions, discharges, and other patient-service processes.
Maintain accurate records of enquiries, complaints, and follow-up actions.
Help ensure a smooth, respectful, and positive patient experience.
Qualifications
Bachelor’s degree or diploma in Healthcare Administration, Hospital Management, Business Administration, or a related field.
Robust communication and interpersonal skills.
Proficiency in English and the local language; additional languages are an advantage.
Basic computer skills and the ability to maintain accurate records.
Prior experience in a hospital, clinic, customer service, or patient-facing role is preferred.
Compassionate, patient, well-organized, and able to handle sensitive situations discreetly.
Interested candidates are invited to apply and become part of the Ashwini Group of Hospitals team.