Job Description

Key Responsibilities:
Answer and direct incoming calls promptly and professionally
Assist guests with inquiries, requests, and reservations
Transfer calls to the appropriate hotel departments or personnel
Record and relay messages accurately
Maintain a polite, welcoming, and qualified tone in all communications
Support front office and administrative tasks as needed
Follow hotel standards and protocols for guest communication

Required Skills Soft Skills:
Excellent English communication (verbal and written) and skilled, hospitable demeanor
Proficient in Microsoft Office, especially Excel, with robust organizational and multitasking abilities
Ability to handle multiple calls efficiently while staying calm and patient under pressure




Quick learner, proactive, and adaptable to changing tasks and shift schedules, including weekends and holidays
Strong interpersonal skills and teamwork orientation, ensuring a seamless guest experience.

Qualifications and Eligibility:
Graduate (any discipline)
Mumbai-based
Female Candidates

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Telephone Operator Mumbai
🏢 East India Hotels (EIH)
📍 Mumbai