Role Summary

Key Responsibilities
Resolve complaints by identifying issues, offering solutions, and ensuring closure.
Maintain accurate records of customer interactions and transactions.
Follow up with customers to ensure satisfaction and issue resolution.
Coordinate with internal teams to address customer needs efficiently.
Provide product/service information and guide customers through processes.
Meet response time and service quality standards.
Identify recurring issues and suggest process improvements.

Required Skills & Qualifications
Strong verbal and written communication skills.
Valuable problem-solving and conflict-resolution ability.
Customer-first attitude with patience and empathy.
Basic computer proficiency (MS Office, CRM tools preferred).




Ability to multitask and work in a fast-paced environment.
Team-oriented mindset with a positive attitude.

Job Types : Full time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Perks :
Cell phone reimbursement
Internet reimbursement
Paid sick time
Provident Fund

Education :
Bachelor's (preferred)

Experience :
Customer relationship management: 2 years (preferred)
MIS: 2 years (preferred)
CRM software: 1 year (preferred)

Location :
Lucknow, Uttar Pradesh (required)

Work Location: In person

📌 Customer Support Associate Lucknow (India)
🏢 SS MEDICAL SYSTEMS(I
📍 India