Job Title: Customer Support Executive (Call & Chat Process)
Location :Jaipur
Experience Required : 6 Months to 1 Year in BPO / Customer Support
Key Responsibilities :
Handle customer queries through calls and chat support.
Provide accurate information and resolve customer concerns.
Maintain a high level of customer satisfaction.
Escalate unresolved issues to the concerned department.
Update customer interaction records in the system.
Follow company processes and quality standards.
Eligibility Criteria :
6 Months to 1 Year of experience in BPO or Customer Support.
Positive verbal and written communication skills in English.
Solid customer service and problem-solving abilities.
Basic computer knowledge and typing skills.
Ability to work in a team-oriented setting.
Shift Timings :
Morning Shift: 9:00 AM to 6:00 PM
Morning Shift: 10:00 AM to 7:00 PM
Skills Required :
Excellent communication skills.
Customer handling skills.
Active listening and interpersonal skills.
Ability to manage both voice and chat processes.
Positive attitude and customer-focused approach.