Role Overview We are looking for a proactive and customer-focused Customer Success Executive to manage client relationships, ensure successful onboarding, improve user engagement, and support customer retention for our EdTech and digital learning platforms.

Key Responsibilities
Coordinate with external stakeholders including universities, corporates, trainers, mentors, and learners for successful platform utilization.
Work closely with internal teams such as product, technology, operations, content, and support for issue resolution and service improvements.
Track product usage, customer engagement, adoption metrics, and user activity across the platform.
Collect customer feedback, document enhancement requests, and share actionable insights with product and leadership teams.
Ensure timely onboarding, training, communication, and operational support for stakeholders.




Prepare periodic reports on customer engagement, product utilization, escalations, and account status.
Support client retention, relationship management, and long-term engagement initiatives.

Required Skills :
Solid communication and stakeholder management skills.
Ability to coordinate with multiple teams and client accounts effectively.
Problem-solving mindset with a customer-first approach.
Experience in EdTech, SaaS, eLearning, or digital platforms preferred.

Educational Qualification
Bachelor’s degree in Business, Marketing, Communication, IT, or related field.
MBA or customer success/support certifications will be an added advantage.

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Customer Service Executive Jaipur
🏢 DC Code Edu
📍 Jaipur