Job Objectives:
Prompt customer response to achieve high customer satisfaction in West-1 and West-2 India
Meet aftermarket service revenue targets for the business growth.
Enhance Payment collection performance and customer engagement

Primary Responsibilities:
Conversant with SAP activities
To support business on cash flow by monitoring a collecting AR timely
To support business on AM revenue by doing timely service invoicing
Timely FOC creation and weekly FOC tracking with PDCs
Monitor and execute return and repairs for Pam T business unit
Monitor monthly machines dispatches and ensure timely entries in the service portal
Circulate the machine AR MIS weekly to the management.
Monitor all customer return material for Pam T business unit
Maintain all the documents for ISO at Pam T




Manage service engineers’ reimbursement for West-2 and West-2 region
Monitor and maintain AMC tracker
Submit service and AMC quotes
Support customers with their commercial queries
Update finance for payment inwards
Back up support to West-1 and West-2 Service engineers

Key Result Area
Timely Service invoicing in the SAP
Month on month Service AR collection
Timely FOC creation and maintain tracker
Monitor return and repairs of Pam T business unit

Education & Requirement:
Any Graduate
4 to 5 years of experience

Pay: ₹20,000.00 - ₹40,000.00 per month

Advantages :
Health insurance
Provident Fund

Work Location: In person

📌 Back Office Support Service Pune
🏢 ACG Pam Pharma Technologies
📍 Pune