Business Head Business Operations | North & Central India

Location / Base-New Delhi, India

Designation-Business Head

Industry-Gems & Jewellery

Department-Business Operations, Sales & Business Development

Employment Type-Full-Time, Permanent

Team Size-Approximately 200+ employees

Locations Covered

Delhi, Chandigarh, Raipur, Indore and Lucknow

Role Overview

Organization is seeking an experienced, commercially driven and result-oriented Business Head to lead its New Delhi-based business operations across Delhi, Chandigarh, Raipur, Indore and Lucknow. The role carries end-to-end responsibility for business performance, operational excellence, sales, business development, financial management, customer relationships and people leadership.

The incumbent will lead a workforce of approximately 200 employees across multiple locations and functions, translating business strategy into execution while driving sustainable revenue growth, profitability, productivity and customer satisfaction.

The role requires strong strategic judgement, commercial acumen, operational discipline and the ability to build consistent performance across a geographically distributed network.

Key Responsibilities

1. Business Leadership & Strategic Management

Lead the organizations regional business operations from New Delhi, ensuring alignment with organizational objectives, growth priorities and service standards.

Develop and execute annual business plans, operating strategies, budgets and performance-improvement initiatives for all covered locations.

Drive revenue growth, profitability, productivity and operational efficiency through disciplined planning and execution.

Define business KPIs, performance benchmarks and review mechanisms; establish clear accountability for location and functional leaders.

Identify opportunities for expansion, service enhancement and competitive differentiation, and work with senior management to implement strategic initiatives.

2. Multi-location Operations & Operational Excellence

Oversee end-to-end operations across Delhi, Chandigarh, Raipur, Indore and Lucknow, ensuring consistent workflows, capacity utilization and service delivery.

Coordinate cross-functional teams and location heads to improve productivity, turnaround time (TAT), quality and resource utilization.

Monitor operational KPIs and implement corrective actions where performance deviates from agreed standards.

Identify process bottlenecks and drive continuous improvement, standardization and sharing of best practices across locations.

Ensure adherence to operating procedures, quality standards, internal controls and applicable compliance requirements.

3. Sales & Revenue Management

Develop and execute B2B sales strategies to achieve revenue targets and strengthen the organizations market position across the region.

Build and maintain relationships with diamond manufacturers, jewellery manufacturers, retailers, exporters, traders and other relevant industry stakeholders.

Drive customer acquisition, account development, customer retention and revenue growth across relevant business segments.





Strengthen key-account management and develop long-term relationships with strategic customers.

Track sales targets and location-wise performance; use market intelligence and customer feedback to identify growth opportunities and implement corrective action.

4. Business Development & Market Expansion

Identify new business opportunities within the diamond, gems, jewellery and allied industries across the five locations.

Develop strategic partnerships and strengthen relationships with key industry participants, trade associations and institutional customers.

Drive market penetration, customer engagement and expansion of the customer base in existing and emerging markets.

Assess local market trends, competitor activity and customer requirements; recommend initiatives to expand services and revenue streams.

Represent the organization at relevant industry forums, exhibitions, trade events and strategic business meetings.

5. People Leadership & Workforce Management

Lead and develop a workforce of approximately 200 employees across operational, commercial and support functions and multiple locations.

Guide functional heads, location managers, supervisors and team leaders, ensuring clear objectives and effective execution.

Establish performance expectations, accountability frameworks and employee productivity measures.

Oversee manpower planning, resource allocation and workforce utilization across locations.

Drive employee engagement, capability development, succession planning and retention; foster a culture of ownership, collaboration, service quality and continuous improvement.

Strengthen communication and coordination between the New Delhi base and regional locations.

6. Financial Management, Budgeting & Profitability

Manage business performance in line with agreed revenue, expenditure and profitability objectives.

Prepare and manage operating budgets, forecasts and periodic financial performance reviews.

Monitor revenue, operating costs, productivity and budget variances by location, and implement corrective actions.

Identify cost-optimization opportunities without compromising quality, compliance or customer experience.

Provide timely management reports, forecasts and actionable performance insights to senior leadership.

7. Customer Relationship Management & Stakeholder Engagement

Build strong relationships with major customers and stakeholders across the diamond and jewellery ecosystem in

the region.

Maintain high customer satisfaction through service quality, responsiveness and reliable delivery.

Manage critical customer escalations and ensure timely resolution of business issues.

Strengthen retention through proactive engagement, service improvements and account development.





Coordinate across locations and internal functions to deliver a consistent customer experience.

8. Quality, Governance & Risk Management

Ensure compliance with company policies, standard operating procedures, quality requirements and applicable regulatory obligations.

Maintain effective internal controls, operational governance and risk-management practices across all covered locations.

Identify operational, commercial and people-related risks and implement appropriate mitigation measures.

Promote integrity, confidentiality, transparency and qualified conduct.

Support business continuity and operational resilience through consistent processes, reporting and escalation

mechanisms.

Key Requirements

10–15 years of relevant professional experience, including substantial leadership responsibility in business operations, sales, business development or general management.

Demonstrated experience managing multi-location operations, cross-functional teams and a workforce of approximately 200 employees or a comparable organizational setup.

Track record of delivering business performance, revenue growth, budgeting, cost optimization and profitability.

Strong expertise in B2B sales, key-account management, customer relationship management and strategic business development.

Experience improving operational productivity, service delivery, quality standards and turnaround time across multiple sites.

Ability to lead managers and senior teams, manage geographically distributed stakeholders and execute strategic initiatives.

Strong commercial acumen, financial understanding, analytical ability and sound decision-making.

Excellent leadership, negotiation, communication, problem-solving and stakeholder-management capabilities.

Ability to balance growth, service quality, compliance and cost efficiency in a demanding, target-driven environment.

Ability and willingness to travel regularly across Delhi, Chandigarh, Raipur, Indore and Lucknow.

Preferred Qualifications & Industry Exposure

MBA/PGDM in Business Administration, Operations, Marketing or a related discipline preferred; relevant postgraduate qualifications may also be considered.

Experience in the gems and jewellery, diamond, gemological services, certification, testing, inspection or other service-intensive B2B industries will be advantageous.

Familiarity with the business environment and customer landscape across North and Central India will be an added advantage.

Key Performance Indicators (KPIs)

Business Growth: Revenue achievement, year-on-year growth and new-business development.

Profitability: Budget adherence, cost optimization and operating performance.

Operational Excellence: Productivity, turnaround time, capacity utilization, process efficiency and consistency across locations.

Sales Performance: Customer acquisition, key-account growth and customer retention.

Customer Experience: Customer satisfaction, service quality and resolution of escalations.

People Leadership: Workforce productivity, employee engagement, retention and leadership development.

Quality & Governance: Compliance, process adherence, risk management and operational controls.

📌 Business Head (New Delhi)
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📍 New Delhi