Job Summary

We are seeking an experienced, dynamic, and customer-focused Hotel Manager to oversee the overall operations of our hotel. The ideal candidate will be responsible for ensuring smooth day-to-day functioning, maintaining high standards of guest service, managing staff, controlling operational costs, and maximizing revenue and profitability.

The candidate should possess strong leadership, communication, organizational, and problem-solving skills, along with the ability to manage multiple departments and deliver an excellent guest experience.

Key Responsibilities

1. Hotel Operations Management

- Oversee the day-to-day operations of the hotel to ensure smooth and productive functioning.
- Supervise key departments, including Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, and Security, as applicable.
- Ensure compliance with hotel policies, operational procedures, and service standards.
- Monitor room readiness, service quality, cleanliness, and overall property maintenance.

2. Guest Relations & Customer Satisfaction

- Ensure exceptional guest service and a positive guest experience throughout the stay.
- Handle guest complaints, feedback, and escalations professionally and promptly.
- Monitor online reviews and guest satisfaction ratings and implement improvements.
- Build robust relationships with guests to encourage repeat business and loyalty.

3. Staff Management & Leadership

- Lead, supervise, and motivate hotel staff to achieve operational objectives.
- Coordinate with the HR department for recruitment, onboarding, training, and staff development.
- Monitor employee attendance, grooming, discipline, and performance.




- Conduct regular team meetings and ensure effective communication across departments.

4. Revenue & Financial Management

- Monitor hotel revenue, occupancy, average room rates, and operating expenses.
- Develop strategies to improve occupancy, revenue generation, and profitability.
- Control operational costs and minimize wastage without compromising service quality.
- Coordinate with the accounts and sales teams for budgeting, billing, financial reporting, and revenue planning.

5. Sales & Business Development

- Support sales and marketing initiatives to increase room bookings and overall business.
- Develop relationships with corporate clients, travel agents, online travel agencies, and other business partners.
- Identify opportunities to improve occupancy, upselling, and additional revenue.

6. Quality Control & Compliance

- Ensure high standards of hygiene, cleanliness, safety, and maintenance throughout the property.
- Ensure compliance with applicable statutory requirements, licences, fire safety standards, and local regulations.
- Conduct regular inspections and implement corrective actions wherever necessary.
- Ensure adherence to standard operating procedures (SOPs).

7. Reporting & Administration

- Prepare and review daily, weekly, and monthly operational reports.
- Monitor occupancy, revenue, guest feedback, expenses, and departmental performance.




- Report operational challenges and business performance to senior management or the ownership.
- Implement process improvements to enhance operational efficiency and guest satisfaction.

Qualifications & Experience

- Bachelor's degree or diploma in Hotel Management, Hospitality Management, Business Administration, or a related field preferred.
- Relevant experience in hotel operations or hospitality management; prior experience as a Hotel Manager, Assistant Hotel Manager, or Operations Manager is preferred.
- Strong understanding of front office operations, housekeeping, guest relations, and hotel administration.
- Knowledge of hotel revenue management, budgeting, cost control, and occupancy planning.
- Excellent leadership, communication, decision-making, and problem-solving skills.
- Ability to manage teams, resolve conflicts, and work effectively in a fast-paced environment.
- Familiarity with hotel management software (PMS), booking platforms, and MS Office is an advantage.

Required Skills

- Hotel Operations Management
- Team Leadership & Staff Management
- Guest Relations & Customer Service
- Revenue Management & Cost Control
- Sales & Business Development
- Budgeting & Financial Reporting
- Quality Control & Compliance
- Problem-Solving & Decision-Making
- Communication & Interpersonal Skills
- Hotel Management Software (PMS)

What We Offer

- Competitive salary based on experience and suitability.
- Opportunity to lead and improve overall hotel operations.
- Professional growth and career development opportunities.
- A supportive and performance-driven work environment.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Hotel Manager (Bhilai)
🏢 Riviera Resort
📍 Bhilai