Job Description — Shopify Executive

Role snapshot

Field Detail

Title: Shopify Executive (E-commerce)

Reports to: E-commerce Manager / Brand Head

Location: Badarpur Border, Delhi NCR (in office)

Type: Full-time, 6 days

Experience: 2–3 years running a Shopify / Shopify Plus fashion or lifestyle store

Works with: Design, production, retail store for execution of orders and with PR for content and photography. Interactions with warehouse, also responsible for customer interface prior to order as well as after.

About the role

The Shopify Executive owns the day-to-day running of payalpratap.com: every product live on time, correctly priced, accurately stocked, and presented to the brand's standard.

Payal Pratap is a premium Indian label known for handloom cotton and linen, hand and cross-stitch embroidery, and proprietary fabrics woven in limited runs. It retails through its own flagship store in Delhi and sells wholesale internationally. The website must carry that same craft and restraint online, while converting well and staying in sync with stores and inventory.

Key responsibilities

Store management

- Upload and maintain products: titles, descriptions, fabric and care details, size charts, variants, SKUs, metafields, tags and collections
- Run seasonal drops and collection launches to a launch calendar; schedule homepage, banners and collection pages
- Manage themes and Online Store 2.0 sections; make layout changes without breaking the design
- Keep images, alt text, SEO titles and meta descriptions accurate and on-brand

Inventory and orders

- Keep online stock in sync with the warehouse and the retail store; flag mismatches daily




- Track orders from placement to delivery; coordinate with warehouse and courier partners on delays, RTOs and exchanges
- Process returns, exchanges, refunds and store credit as per policy
- Manage limited-run and made-to-order items so the site never oversells

Apps, integrations and operations

- Administer Shopify apps: reviews, wishlist, search, size guides, shipping, WhatsApp, loyalty
- Maintain integrations with ERP/POS, payment gateways (Razorpay, PayU or similar) and logistics (Shiprocket, Delhivery or similar)
- Manage international shipping, currency and duties settings; support Shopify Markets for overseas buyers
- Raise and track issues with Shopify support, app vendors and developers

Growth and merchandising

- Set up discount codes, sales, gift cards and pre-order campaigns
- Merchandise collections by sell-through, newness and stock depth
- Work with marketing on email/SMS flows (Interakt or similar), Meta and Google product feeds and pixel/GA4 tracking
- Run small tests on product pages, navigation and checkout to lift conversion

Reporting

- Weekly report: sessions, conversion rate, AOV, revenue, top and bottom sellers, abandoned carts, return rate
- Monthly sell-through and stock-ageing view by collection
- Flag issues and opportunities to the brand head with a recommended action

How success is measured

KPI | Target

New styles live after final photos/copy : Within 48 hours

Listing accuracy (price,



size, stock, details) : 99%+ in monthly audit

Overselling / stock-mismatch cancellations : Under 1% of orders

Order-to-dispatch time : Within 48 hours (ready stock)

Site conversion rate : Agreed baseline + quarterly improvement

Weekly report delivered : Every Monday

Requirements

Must have

- 2–4 years hands-on Shopify admin experience, ideally in fashion, apparel or lifestyle D2C
- Strong command of products, variants, collections, inventory, orders, discounts and apps
- Working knowledge of Shopify themes and Liquid basics (edit sections, fix small layout issues)
- Comfort with Excel / Google Sheets: bulk CSV uploads, VLOOKUP/XLOOKUP, pivot tables
- Shopify Analytics and GA4 for weekly reporting
- Excellent written English; sharp eye for detail and visual consistency
- Graduate in any discipline

Good to have

- Shopify Plus, Shopify Markets or international (USD/EUR) store experience
- Familiarity with POS/ERP sync, Shiprocket or similar, Klaviyo, Interakt, Meta Commerce Manager, Google Merchant Center
- Basic Photoshop / Canva for banners and image fixes
- Interest in Indian textiles, handloom and craft-led fashion

To apply, send your CV and links to 1–2 Shopify stores you have managed, with a line on what you changed and the result, to [email protected] with the subject “Shopify Executive”.

Pay: ₹25,000.00 - ₹33,000.00 per month

Benefits:

- Commuter assistance
- Health insurance

Ability to commute/relocate:

- Faridabad, Haryana 121003: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

- Shopify: 2 years (Preferred)

Work Location: In person

📌 Shopify Executive (Faridabad)
🏢 Layap Hgnis Apparels
📍 Faridabad