We are looking for a proactive and customer-focused Client Relationship Officer to build robust client relationships, understand customer requirements, provide suitable solutions, and ensure customer satisfaction.
Key Responsibilities
- Build and maintain strong relationships with new and existing clients.
- Understand client requirements and provide appropriate solutions.
- Follow up with clients through calls, WhatsApp, and emails.
- Coordinate with internal teams to ensure timely service delivery.
- Handle client queries and resolve issues professionally.
- Identify new business opportunities and generate leads.
- Maintain client databases and prepare regular follow-up reports.
- Achieve assigned targets and maintain client satisfaction.
Required Skills
- Good communication and interpersonal skills.
- Client handling and relationship management.
- Basic knowledge of MS Excel and email communication.
- Negotiation and problem-solving skills.
- Positive attitude and willingness to learn.