Description

We are seeking a BPO Operations professional to join our dynamic team in India. The ideal candidate will have 2-3 years of experience in the BPO sector, demonstrating strong operational and customer service skills. The role involves managing daily operations, ensuring customer satisfaction, and contributing to process improvements.

Responsibilities

- Manage day-to-day operations of BPO services
- Ensure high levels of customer satisfaction by addressing customer inquiries and complaints
- Monitor performance metrics and implement improvements as necessary
- Train and mentor new team members on processes and procedures
- Collaborate with various departments to enhance service delivery
- Prepare and present operational reports to management




- Participate in team meetings and contribute to process improvement initiatives

Skills and Qualifications

- 2-3 years of experience in BPO operations
- Strong verbal and written communication skills
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Ability to work in a fast-paced environment
- Excellent problem-solving and analytical skills
- Familiarity with CRM software and call center technology
- Robust interpersonal skills and team-oriented attitude

INTERESTED members share profiles to [HIDDEN TEXT]

📌 Bpo Operations (Pune)
🏢 Vaibhav Jaiprakash Bhutra (Proprietor of Learners Zone)
📍 Pune